*Supplements don’t shield from coronary illness, early passing, concentrate on finds
Another observational review tracks down a connection between the utilization of sweet beverages, including 100 percent natural product juices, and the gamble of cancer.For some time now, scientists have been connecting sweet beverages with an extensive variety of wellbeing chances.
Weight, type 2 diabetes, and cardiovascular sickness are just a portion of the circumstances that past investigations have related with improved drinks. A few examinations in rodents have proposed that the additional sugar in soda pops can drive the spread of disease and fuel cancer development.
Presently, new examination further investigates the connection between sweet beverages and malignant growth. The observational review, showing up in The BMJ, tracks down a relationship between a high admission of sweet beverages and malignant growth.
Eloi Chazelas, from the Sorbonne Paris Cité The study of disease transmission and Measurements Exploration Center in France, is the primary creator of the review. All things considered. The analysts acquired the information from the NutriNet-Santé study.
The beverages they analyzed included “sugar-improved refreshments, for example, sodas, syrups, organic product drinks, 100 percent organic product juices with next to no additional sugar, milk-based sweet beverages, sports beverages, and caffeinated drinks. The specialists likewise viewed as misleadingly improved drinks, that is to say, “all refreshments containing nonnutritive sugars, for example, diet soda pops, without sugar syrups, and diet milk-based refreshments.”
Utilizing 24-hour online food polls, the analysts surveyed the members’ utilization of 3,300 various types of food varieties and beverages. Moreover, clinical perception of the members went on for as long as nine years. During this time, the specialists took a gander at the gamble of “generally, bosom, prostate, and colorectal malignant growth.”
Likewise, a significant survey has found most healthful enhancements offer no security against early passing. Specialists found that multivitamins, fish oil, and cell reinforcements are among the items taken by a huge number of individuals, which have no effect on death rates. A group of scholastics at West Virginia College in the US (U.S.) broke down 277 preliminaries, affecting a joined 1,000,000 individuals, to decide the impacts of 16 distinct healthful enhancements and eight dietary mediations.
They found the greater part had no effect on mortality or cardiovascular infection. Multivitamins, selenium, vitamin A, vitamin B6, L-ascorbic acid, vitamin E, vitamin D and iron affected either early passing or cardiovascular infection Multivitamins, selenium, vitamin A, vitamin B6, L-ascorbic acid, vitamin E, vitamin D and iron affected either early passing or cardiovascular sickness
Nearly 34% of grown-ups take nutrients and enhancements consistently – driving a market that has grown six percent in five years is presently worth a yearly $37 billion worldwide. In any case, specialists are progressively suspicious about the value of the pills, with many bringing up that enhancements truly do give an easy route to a sound eating routine and can never supplant genuine food.
The scientists, writing in the Chronicles of Inner Medication diary, discovered a few enhancements gave a level of security against explicit medical conditions. Folic corrosive, for instance, showed some assurance against stroke. Also, omega-3 unsaturated fats, which are available in fish oils, safeguarded against cardiovascular failures.
Chazelas and partners represented expected confounders, including age, sex, training, innate gamble of disease, and way of life factors —, for example, smoking way of behaving and practice designs. By and large. Among this large number of cases were 693 of bosom malignant growth, 291 of prostate disease, and 166 colorectal tumors.
The examination uncovered that for a day to day increment of 100 milliliters in the admission of sweet beverages, the gamble of in general malignant growth rose by 18%, and the gamble of bosom disease expanded by 22%. At the point when the specialists examined the gamble for 100% organic product squeezes independently, these additionally raised the gamble of generally speaking malignant growth and bosom disease. Be that as it may, the review tracked down no connections with colorectal malignant growth or prostate disease.
Conversely, diet drinks didn’t increment malignant growth risk. The researchers make sense of that individuals who polished off diet drinks did as such in tiny sums, so they propose deciphering this specific outcome with alert. Chazelas and associates additionally spread out the qualities and shortcomings of their examination.
To start with, the “huge example size and its definite and exceptional evaluation” of the beverages consumed to fortify the outcomes, compose the scientists. Be that as it may, the discoveries may not be broadly generalizable, as the review accomplice isn’t illustrative of the more extensive populace, they proceed.
“Since the members of the NutriNet-Santé companion were all the more frequently ladies,” they say, “with wellbeing cognizant ways of behaving and higher socio-proficient and instructive levels than the general French populace, this could have brought about a lower malignant growth occurrence contrasted and public evaluations.”
Different limits incorporate the powerlessness to decide causality and potential estimation inclinations. Nonetheless, the creators guess that sweet beverages might raise disease risk in light of the fact that the sugar influences instinctive fat, glucose, and provocative markers — all of which past examinations have related with higher malignant growth risk.
The specialists close: “These information support the significance of existing wholesome proposals to restrict sweet beverage utilization, including 100 percent organic product juice, as well as strategy activities, for example, tax collection and promoting limitations focusing on sweet beverages, which could possibly add to the decrease of disease frequency.”
Yet, the Records of Inside Medication diary found multivitamins, selenium, vitamin A, vitamin B6, L-ascorbic acid, vitamin E, vitamin D, and iron affected either early passing or cardiovascular sickness. The analysts additionally tracked down dietary mediations, like the Mediterranean eating routine, wealthy in vegetables, olive oil and fish, had no effect on mortality or heart wellbeing.
Shockingly, diminishing fat didn’t cut coronary illness and cutting salt levels cut passing rates, however not heart issues. Specialists the previous evening invited the discoveries however said the review couldn’t give the entire story. Victoria Taylor, the senior dietitian at the English Heart Establishment, expressed: “Concentrates on dietary methodologies are extremely challenging to lead and may shift broadly in their methodologies and meanings of the mediations.
“It would likewise be everything except difficult to complete an examination preliminary where you painstakingly controlled the eating regimens of thousands of individuals over numerous years.”
Prof. Susan Jebb of the College of Oxford, said: “This audit affirms by far most of past examination that has neglected to track down advantages of most dietary enhancements.
“It finds no decent proof that nutrient and mineral enhancements are related with a decrease in unexpected passing or in cardiovascular disease.”Except to forestall or address explicit lacks (model Vitamin D), or in unambiguous conditions, for example, folic corrosive enhancements in early pregnancy to forestall brain tube surrenders, there is by and large great understanding that dietary enhancements ought not be prescribed to everybody.” Except she contradicted the statement that cutting fat or salt doesn’t help wellbeing. “The idea that dietary intercessions have no advantage doesn’t mirror the entirety of the proof,” she said.
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Top 10 Customer Support Outsourcing Companies
in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty
of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service
to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s an essential cog
in an organization. Like sales and marketing, customer service should already be in play during
a company’s first day, as they are the
group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy
by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders
accept that they can’t do everything themselves. Non-core competencies such as customer service can benefit
from outsourcing.
Turning the service over to competent experts lets companies benefit
from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced
payroll without sacrificing service quality. Other benefits of outsourcing
include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already
take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner
with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues
in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer
retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through
outsourcing. Rather, the chances of improving customer satisfaction come with a continuous
and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one
is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10
most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to
startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware
specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical
& IT Support, Content Moderation, CX Consulting Services,
Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help
its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and
other reputable platforms. Helpware’s people-focused culture seems
very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s
growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support
outsourcing contracts. Some global brands are
happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO
industry. Established in 1995, the company trailblazed its way to the top and was one
of the first BPOs to open multiple locations. In 2021, the
Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers
of demand generation and customer engagement services,
with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing,
customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and
Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of
those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to customer
care. The company is now Europe’s number-one customer
support outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania, Turkey,
and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time
zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among
staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes,
the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is
an established leader in solution design, business
optimization strategies, and front-office customer
support. It also offers back-office services such as
finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265
languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the
language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing
agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center
and BPO services, omnichannel and multilingual support, software
development, CX innovation, quality assurance (QA), and infrastructure
outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX
and employee experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support
services to enhance communication coverage
for clients. Also, VXI provides additional analytics and insights generation services so clients can learn as
they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer
support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem
of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent
support services. The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales,
customer support, and healthcare. With more than 15 years
of experience, Skycom also employs over 2,000
workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities,
IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or
tone. As a result, they can respond to these changes to defuse
any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email,
live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over the
world. This is one of the Canadian top IT outsourcing
companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce,
financial technology, travel, hospitality, automotive, healthcare,
and games.
Pros:
Telus International is a premium multilingual contact
center. It is one of those IT support outsourcing companies that
offer top-tier customer support services in various
countries and more than 50 languages.
Telus is famous among IT services outsourcing companies
for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects
across its many host countries.
10. Arise
Arise is a 25-year-old United States-based
company that specializes in providing support outsourcing services across the
USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United
Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners
to provide the needed customer service experiences. In addition, the Arise
Platform helps companies lower expenses. As a result,
Arise clients report an average 25% reduction in contact center service
total costs, which is why clients want to outsource customer service small
business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent,
hiring residents of the U.S., UK, and Canada. This means stable
employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command
a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate
better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various
stages, try the best companies for customer service.
These largest outsourcing companies not only supply
the best talent, but also the best equipment and training to prepare them.
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